Why Small Business Matters in Greenwich: Britt & Co. Bagels
Why small businesses matter
Buy small, do big things for your community
Why Small Businesses Matter shines a light on local business owners who volunteer their time, talent, goods and services for the benefit of our community. The shop local movement is spreading virally as local businesses that are “tagged” have the opportunity to share their story!
You are IT Bagels Britt & Co.!
Four questions to Britt Zavala, founder of Bagels Britt & Co..
Why did you start your business?
Britt & Co Bagels was a dream of mine since childhood that came true in a totally unexpected and unplanned way.
I started making my fresh specialty bagels and spreads as care packages with handwritten notes of thanks and encouragement for essential and frontline workers at the start and throughout the COVID-19 pandemic .
Word spread and interest and demand spread from my local community and beyond and next thing I knew what started as a good deed turned into a dream of a lifetime come true.
What is your best-selling product/service?
It’s difficult ! Of course the classics but of my specialty bagels, it’s a tie between my Baby Yoda Bagels and my Cinnamon Roll Bagels with Cream Cheese Frosting. From my Secret Menu bagel bombs, this is the Bacon and Cheese Bagel Bomb and For The Love of Nutella Bagel Bomb.
How many local businesses do you use to support your business (products and services) and can you name them?
Our coffee and coffee products are sourced exclusively from a local coffee company based in Port Chester NY that donates 50% of its proceeds to addiction and recovery resources called Brainwashed Coffee Company. Our tap and bottled kombuchas are sourced from Cross Culture Kombucha whose tap house and brewery is located in Danbury CT.
Our range of hot sauces are manufactured and produced by Captain Cooks Food run by a local chef specializing in custom hot sauces, spices, preserves etc. And any equipment or device that needs servicing is always done by a local professional or service company.
Have you redesigned your small business?
I, it started with a food truck concept over a decade ago that would eventually have outlets with additional features that we still intend and hope to execute in the future. Thanks to covid, I was always asked when I would open retail, but ultimately opted to keep it strictly on order. I thought this would always ensure a one to one customer service experience, the highest quality and exceptional experience and service, and of course lower overhead, not only did the demand never wane, but more importantly, it wasn’t not my dream.
The sense of community and connection was missing. I reinvented the local bagel shop that does more than just bagels, but went a step further to merge my love of Boba tea and drinks, which is how our in-store Boba Bar was born. Instead of just teaming up with local businesses on pop-ups, I could sustainably support them on an even higher level by offering them exclusively in the store. Which makes it a real local, for the love of the craft place where everyone knows your name.
Here we see you as our neighbor above being our customer. It’s a grassroots company with a core mission to share our passion for our community, to create and deliver delicious and inspiring food while sharing mutual time, care, respect and appreciation for what matters, who is each other.
Thanks HamletHub Fairfield County Bank for making our Why Small Businesses Matter series possible!